Return Policy
Return Period
At valessav, customer satisfaction is important to us.
Customers may request a return within 30 days of receiving their order.
Return Requirements
To be eligible for a return:
- Products must be unused
- Products must remain in original condition
- Original packaging must be included
Non-Returnable Items
Returns may not be accepted for:
- Used products
- Damaged products caused by improper handling
- Items without original packaging
Return Process
To request a return:
- Contact our customer service team.
- Provide your order number and reason for return.
- Receive return instructions.
- Send the product according to the provided instructions.
Contact:
0571-86028889
Refunds
Once returned products are received and inspected, approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.